Frequently Asked Questions – We’re Here to Help

 

FAQ's

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answered

Click on the questions below for answers:

What is self storage and how does it work?

Self storage is a service offering flexible, do-it-yourself storage for domestic and business customers. We provide clean, secure storage units with free access 24 hours a day, 7 days a week. Your storage room is locked with a padlock we provide, ensuring that only you have access to your goods.

How much does it cost to store my things with you?

The cost of a storage room depends upon the size of room that you require. We suggest that you consult our on line size estimator, or speak to a member of our staff, to determine the optimum storage for your requirements. A price can then be quoted on the correct size room. At 3D Space we have rooms ranging from a 15 sq. ft. space to 150 sq. ft. and prices start from as little as £19.75 a week for CENTRAL London storage.

What is included in the price – are there any hidden extras?

The rental fee you are quoted by our staff includes FREE insurance ranging from £1,000 to £14,000 worth of cover depending on how large your unit is, rates, service charges, utility bills and maintenance costs. A refundable security deposit equal to 28 days storage fee is payable at the commencement of storage and is refunded when you vacate your storage room as long as it is left empty and clean.

Do I pay weekly or monthly?

We invoice customers on a four weekly (28 day) basis, always payable in advance. However, we only ask for 14 days notice when you vacate your room and we refund to you any unused storage fees as long as the correct written notice is given.

Do you offer any discounts?

Depending upon availability we do offer discounts on all units. For longer term storers we also offer the following pre-payment discounts: 6.5% discount for prepayment of 26 weeks storage fee and 15% discount discount for the prepayment of 52 week storage fee

How can I pay for my storage?

The first payment is always taken by credit / debit card, however all customers are to sign a direct debit form.

How often can I have access to my goods and how much does it cost for access?

We offer unlimited access to your goods during our extensive opening hours – 24 hour, 7 day a week access is also available – so you can add or remove items from your storage room whenever you require. Access is FREE at 3D Space.

Do I have to book a room?

Yes – please contact us to arrange a time convenient to you to view a unit. In certain circumstances, we can set you up as a customer via e-mail (we will require scanned copies of ID and a recent utility bill, as well as a completed Licence Agreement and your first payment by credit / debit card).

How do I get my goods to you?

You can bring your goods in your own vehicle, if you have enough space. We have ample car parking at our store. Alternatively, we can recommend local van hire/removal companies to help with your transportation.

Do I have to sign a storage agreement?

Yes, you do need to sign a straightforward Storage Agreement prior to moving into your room. Our staff will be happy to talk you through the contents of the agreement and the key terms you are committing too.

Do you have trolleys available?

There are trolleys available free of charge for all customers to use.

What is the smallest room you have available?

Our smallest rooms are 6 sq.ft.! Our walk-in storage rooms range from over 6 feet to just under 9 feet high.

Can I transfer to another room if I find I have too much or too little space?

You are welcome to move to another size room at any time, depending on your storage requirements and the availability of other room sizes in the store.

How high are your storage rooms?

Our rooms range from over six feet to just under nine feet in height.

Are the storage rooms heated?

Our rooms are not heated, however, the temperature within our store remains temperate and constant.

What sort of security do you have?

3D Space incorporates extensive security features, including: unique PIN code remote access software, 24 hour Digital CCTV monitoring all entrances & exits, a fire and smoke detection system and mobile security patrols.

What is the minimum time I can store with you?

Our minimum storage period is 4 weeks, or 28 days. We will continue to invoice you until such time as you give us 14 days written notice of your intention to vacate the unit.

Once I have a room how long can I stay?

You are welcome to stay for as long as you require.

Do I have to give you notice to leave?

We only require 14 days written notice (letter / e-mail / postcard!) of your intention to vacate your room. We will continue to invoice you until such time as you give us 14 days written notice of your intention to vacate the unit. At this time a refund will be processed for the initial security deposit and any unused monies that you have paid.

What can I store?

You can store almost anything in our rooms. The only exceptions are;

Living items – such as animals & plants
Hazardous materials – such as flammable liquids and explosives
Items that could decompose – such as exposed foodstuffs
Unauthorised or illegal goods – such as firearms etc.
Beware – Customs and Police have statutory powers allowing them to gain access to your room should they serve the appropriate notice on 3D Space. We also conduct random security checks at our store for the protection of all our customers.

Do you sell boxes and packing materials, and will you deliver them to me?

Yes we do.  We can sell you items on site.  If we don’t have what you need, we can recommend a selected third party who can deliver to your door the same day!